Frequently Asked Questions

We have put together a few of the most common questions we get when accessing our online training. Please check below and if you still need help, please reach out to us by filling out the form below. We are here to help.

What email do I use to register?

Users are recommended to register with their work email.

I forgot my password?

Go to the login form and select forgot password. You will receive an email to prompt a password reset

I’m not receiving emails from Moxie

Go to your email account that you used to register. This is most likely your work email. Search for moxie exchange. If none show in your inbox, please search your junk folder or spam filter. If you find Moxie emails in your junk or spam folders, right click on them to notify your email provider it is not “junk”. If you do not find any emails, ask those in charge of this training for support.

Can I change or update group managers?

Yes, if you are a current group leader! At any time, you are able to scroll to the bottom of the group management page and add an existing user to the group manager role. You can also delete an individual as a group manager by selecting the box next to their name and selecting Remove Group Leader.

The course says it is closed – what is the cause?

If a user is not logged in and they click on the site or have a bookmarked link and are not actively logged in, the course will say Closed. Simply click on login and enter your information again.

Still need help?

Complete the form below and one of our Moxie team members will reach out to you.